Our Privacy Commitment:

 

We prioritize our customers' privacy. This policy explains how we handle personal information and is applicable to M2M Car Rental, its agents, contractors, and customers. We may update this policy over time, with the latest version accessible on our website or by contacting our Privacy Officer at +011 3219 0000.

 

Information We Collect:

 

The personal information we collect varies based on your interactions with us, such as the products, services, and benefits we offer. It may include:

 

1. Full Name, Mobile No., Email Address, Date of Birth, Gender

2. Vehicle details (e.g., registration number, model, and color)

3. Driver's license number, passport number, and, when requested, a copy of your license or passport

4. Transaction details related to product or service usage

5. Social media preferences, user preferences, or any information you provide

6. Sensitive information, like disability status, is collected only with your express consent.

 

Website Cookies and Digital Services:

 

We collect and store information for statistical and maintenance purposes, helping us assess website performance. Some parts of our websites use "cookies" – small text files that store information about website usage. Cookies help identify new or returning visitors and pages accessed. Most web browsers accept cookies, but you can usually disable this feature. However, doing so may limit website functionality. We employ Google Analytics features, including Google Remarketing, Google Display Network Impressions Reporting, DoubleClick Campaign Manager, and Google Analytics Demographics and Interest Reporting, to assess internet traffic and optimize ad selection. These features use first-party and third-party cookies to tailor ads based on factors like age, gender, interests, and past site visits. This data helps improve ad service interactions and provides targeted advertising. We use first-party and third-party cookies (e.g., Google Analytic and DoubleClick cookies) to analyze how ad impressions, ad service usage, and interactions relate to website visits. We may also use Google Analytics data, such as age, gender, and interests, to understand user activity variations.

 

Opting Out:

 

You can opt out of these features by customizing your Google Display Network Ads through Google Ads Settings. Alternatively, you can refuse third-party vendor cookies at the Network Advertising Initiative opt-out page. Importantly, we don't merge anonymous Google Analytics data with personally identifiable information. In addition to Google Analytics, we utilize web analytics tools like web beacons to comprehend consumer behavior and website usage. These tools enable us to count visits, deliver cookies, and evaluate campaign effectiveness. This data helps us stay connected and relevant to our customers. If you don't want to receive cookies, you can adjust your browser settings. However, this may prevent website personalization during your visits.

 

Why We Collect and Hold Personal Information:

 

We gather, hold, and use personal information to offer various products, services, and benefits. This includes information required to complete rental bookings and provide services. We also collect personal information to enhance our service delivery, assist internal operations (accounting, risk management, etc.), and improve interactions with customers, suppliers, partners, and contractors.

 

How We Collect Information:

 

We usually collect personal information directly from you, whether when making reservations, requesting services, or during other interactions. Information may be updated via phone, internet, in person, written communication, or marketing campaigns. Third parties like our related companies, affiliated interstate motorists' clubs, business partners, and service providers may also provide us with information.

 

Storage and Protection:

 

We store personal information in secure computer storage and paper-based files, taking multiple steps to safeguard against misuse, unauthorized access, and data loss. We also ensure the destruction or permanent de-identification of personal information when no longer needed, imposing strict security and confidentiality requirements on third parties handling this data.

 

Use and Disclosure:

 

We may use and disclose personal information to serve you as a customer of M2M, including processing customer dealings, providing requested products and services, enhancing processes, and offering loyalty benefits, discounts, or other relevant information. This may involve providing personal information to agents, franchisees, contractors, business partners, or related companies.

 

Direct Marketing:

 

Personal information helps us provide relevant information about our products and services to customers. We typically collect this information directly from you but may also collect it from third parties, like service providers and social media platforms, such as Facebook. We use this information to better engage with customers on social media, deliver more targeted advertising, and conduct market research. We may send tailored marketing communications via email, mail, or even to social media accounts, such as Facebook.

 

Opting Out of Direct Marketing:

 

If you don't wish to receive direct marketing information from M2M, you can opt out through the provided contact details or use the unsubscribe feature in electronic marketing communications. Please note that opting out may not immediately cease all direct marketing materials, as we may still need your information to provide requested services. However, we'll make reasonable efforts to promptly respond to your opt-out requests.

 

We won't sell or rent your personal information without your consent. Disclosure may be required by law or for purposes related to fraud, crime prevention, or investigations.

 

Complaints:

 

If you have complaints about how we handle your personal information, please send a written complaint to the Privacy Officer using the contact details below. We will promptly acknowledge and investigate any complaints related to our management of personal information.